Model Police Station

    In modern world peace, security and the sense of security are the components to measure the scale of prosperity in any nation. In order to make the environment of our city safer, Muzaffargarh police has taken the initiative to set up a Model Police Station to change the typical police culture. This police station will differ from any other ordinary police station with regard to its performance and shall play an active role to redress the grievances of the people. The building of this police station has been designed with special arrangements for the process of investigation and police operations. The environment of police station will be improved through this model police station and there will also be a considerable change in the professional performance of police which will help establish safe and peaceful society  

Hotel Eye


This System is launched in the Province of Punjab for Criminals tracking through Hotels. Previously, there was no real-time monitoring mechanism to keep track of visitors at hotels. The Punjab Police had made it mandatory for hotels to submit data of visitors and the hotels would send weekly paperbased reports to police stations. The process was time-consuming and lacked accuracy. It became a challenge for police to trace suspected criminals hiding in hotels.

This system is integrated with NADRA, PSRMS and CRO. If someone with a criminal record checks in, a notification is sent to the police and appropriate action can be taken in this regard. In October 2016, the government of the Punjab made it mandatory for hotels to use the system to log guest details. Hotel Eye has helped police arrest more than 70 criminals so far. Making the Hotel Eye Software a permanent feature of the security process, the police have linked nearly 600 hotels using this application. As many as 1,260,591 check-ins have been registered across the province and 5,723 criminal record holders were traced.




Through this System all peoples are being registered in the Province who lived in rent houses or shops. Although records of house and landowners existed, there was no comprehensive database to keep track of tenants renting spaces in Lahore. According to the law, it is mandatory for tenants and owners of houses to register at police stations when signing contracts. This used to be a manual process and records could not be retrieved easily. There was no automated method to ascertain identity of tenants. Assistants at police stations use this system at front desks to register owners and tenants. The data is integrated with the Criminal Record Office (CRO) and the Police Station Record Management System (PSRMS) and if a tenant with criminal record rents a house, a notification is sent to police officials who are able take action if required. The database built using this software is useful for police to search records of particular individuals or specific areas. A mobile app was also developed for initial registration of tenants. The project is operational across the Punjab.




Police Station Record Management System (PSRMS) has been operational in all Police Stations of Punjab. Presently all FIRs are being entered in the system and corresponding entries into different registers are done electronically by the system itself. The supervisory officers can see status of a specific case and also obtain other information like recovery, witnesses, sureties, case diaries, name of victims, name of accused, name of witnesses, challan date, next date of hearing, gender of victims etc. So far, 1.9 Million FIRs have been entered into the system



    In order to put more effectiveness in the work of police organization, Muzaffargarh Police is moving towards the digital world to control crimes and criminals by incorporating systems like CRMIS. Criminal Records Management Information System (CRMIS) would manage the criminal records of the Police with greater ease and flexibility. The system is designed to efficiently cover all the requirements and functionalities expected in order to document the criminal records. Muzaffargarh Police has recorded 3000 criminals’ data in CRMIS with their finger prints and pictures. The adoption of this system would be very valuable to the Police. This criminal record system shall be available online to give official access to other districts thus further facilitating them to fight against crimes.  



Anti Vehicle Lifting System:   All theft and snatched Vehicles are uploaded in this sofware which is integrated with Front Desk and Helpline 15. Vehicles can be traced through AVLS software which is distributed to DG khan Region Police for checking of the Vehicles in the city, border checkpost and inter-district check posts.


Front Desk  Complain Management System (CMS)



In order to facilitate the applicants at the Police Stations, Front Desks/Reception Rooms have been established throughout Punjab. These Reception Rooms are being run by civilian female and male officials of the I.T. branch.

In order to entertain the complaints of the visitors a Complaint Management System (CMS) software is functional, the complainants are issued an E-Tag after receiving their applications. Once the application is entered into the system its follow up is monitored by Senior Supervisory Officers and Provincial Monitoring Room located in the Central Police Office, Lahore till the matter reaches its logical conclusion. If required the application is also typed for the applicant in the Reception Rooms. So far, 1.5 Million complaints have been entertained with the help of this 


Human Resource Management Information System (HRMIS)


The Punjab Police lacked a comprehensive and retrievable online personnel database which contained their personal data, service history and ACRs (performance reports). Each officer had a paper-based file called Aamal Nama which contained his personal data including postings, rewards, punishments etc. The file required manual maintenance, was often incomplete and prone to tampering.

The HRMIS is a web application that records and maintains HR-related data of police employees. It has one module for officers of grade 17 and above and another for grade 16 and below. It contains complete personal details of each police officer, their service history and ACRs. The HRMIS is operational in all 36 districts of the Punjab. All transfer and posting orders are generated through this system. The system also ensures that no fake transfer/postings and hirings take place because all orders are system-generated and QR code enabled which can be cross-checked with the system anytime. A police officer’s performance is also gauged through the HRMIS. As many as 21,726 posting orders have been generated through HRMIS to date. It also contains online attendance of 85 police stations in Lahore. It has gained acknowledgement across the country and governments of other provinces have asked to replicate it in their jurisdictions.

Basically the internal Human Resource Management of Punjab police is being done through the system and with one click the total service record of the police officials is available. This system would go a long way in the carrier planning and decision making by the supervisory officers as regards to their subordinates. It is also integrated with Police Station Record Management System and Biometric Attendance System.


Punjab Police Toolkit


The Punjab Police is a large workforce and most field officers require access to various datasets for cases under investigation. The PITB developed a mobile application through which access to these datasets could be provided to authorised police officers in real-time. An android application was developed and officers were trained in the use of the application. Police officers using this application can now access all police-related data through this system. At the backend of the application, a log of each activity in the system is being maintained and requests of every user can be monitored. The monitoring incharge can see how many vehicles were checked by a particular officer. Daily performance can be monitored and high achievers can also be tracked using the dashboard, incentivising good work. This project has benefited investigation officers immensely. They can access required information within seconds rather than commuting to a certain office to get the information. The application has aided arrests of suspicious persons and recovery of stolen vehicles. Another feature of the application is that it is connected to an integrated database, connecting all 36 districts of the Punjab.




In order to facilitate the general public ,14 facilities about police are provided at police khidmat muzaffargarh.these services includes learner driving license,renewal of driving license,duplicate driving license,international driving license,character certificate,employee varification,employee registration,copy of f.i.r,tenant registration,vehicle varification,loss report,crime report,violance against women .all these services are free for all the citizens.there is 15 minute process,no ques,no wait.Best system in working condition all over PUNJAB

Punjab Police has established citizen facilitation centers known as Police Khidmat Markaz (PKM) in 36 districts across Punjab (complete list of centers along with contact details and locations available here). As technology partners of Punjab police, Punjab Information Technology Board (PITB) has automated the processes and developed an integrated and centralised IT system for these centers to improve the overall efficiency. Establishment of these Khidmat Marakiz with a centralised IT system has resulted in:


  • Guaranteed turn-around time for citizens
  • Hassle free process
  • Respectable treatment with the citizens
  • Online Tracking of application
  • Citizen Feedback & Monitoring System
  • Delivery of issued documents through courier
  • Increase in revenue by ensuring transparency

Video Conferencing


This facility is fully operational at the provincial, regional and district level police offices of Punjab. All conferences throughout Punjab with RPOs, CPOs and DPOs, are held on this system on a notice of few minutes by the IGP Punjab. This system has proved to be highly efficient, time and resource saving.